Shipping policy
At HAYUNA, we aim to make your delivery experience as simple and transparent as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed and shipped within 24 to 48 hours after your order has been confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can follow your delivery.
Orders placed during weekends, public holidays or periods of exceptionally high demand may require additional processing time.
Shipping & Delivery
We currently ship exclusively to Australia.
Standard shipping is FREE on all orders.
Estimated delivery time:
5–9 business days
Delivery times are estimates and begin once your order has been shipped. While most orders arrive within the estimated timeframe, occasional delays may occur due to the carrier or circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Please allow some time for tracking information to become available after your order has been handed over to the carrier.
If your tracking has not updated for an unusual amount of time, contact us at hey@hayuna-cosmetics.com and our team will assist you.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible at hey@hayuna-cosmetics.com.
We will do our best to update your address before the order is processed. However, once an order has been dispatched, we may no longer be able to modify or redirect it.
If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping costs may apply.
Lost or Missing Packages
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at hey@hayuna-cosmetics.com.
We will open an investigation with the carrier and work with them to determine what happened to your shipment.
Please allow sufficient time for the carrier to complete its investigation.
Packages Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate it, please first check around your property and with other members of your household.
If you are still unable to locate your package, contact us at hey@hayuna-cosmetics.com and we will investigate the delivery with the carrier.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective or you receive an incorrect product, contact us as soon as possible at hey@hayuna-cosmetics.com.
Please include your order number and, where possible, photos showing the issue so we can assess the situation and provide an appropriate solution.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
Duties, Taxes & Additional Charges
There are no additional customs duties or import charges to pay upon delivery for orders placed through our Australian store.
The amount displayed at checkout is the amount you pay for your order, excluding any optional services or charges clearly disclosed before purchase.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays or unusually high shipping volumes.
If your order is significantly delayed, please contact us and we will investigate its status with the carrier.
Nothing in this section limits any rights you may have under applicable consumer law if an order is not delivered within the agreed or otherwise reasonable timeframe.
Contact Us
If you have any questions about your shipment or delivery, please contact us:
HAYUNA
Operated by SAS ECOM VISION
Email: hey@hayuna-cosmetics.com
Our customer support team is available Monday to Saturday, 8 AM to 10 PM, and we aim to respond within 24 hours.
Last updated: 20 September 2026