Terms of sale
These Conditions of Sale apply to all purchases made through hayuna-cosmetics.com.
The website and HAYUNA brand are operated by:
ECOM VISION
French simplified joint-stock company (SASU)
Share capital: €1,000
Registered office: 997 Rue des Bouisses, Résidence Marie Louise, 34070 Montpellier, France
Company registration number (SIREN): 914 505 656
VAT number: FR20 914505656
Email: hey@hayuna-cosmetics.com
By placing an order on our website, you agree to these Conditions of Sale.
1. Products
HAYUNA offers cosmetic products, including the HAYUNA Eyelash Growth Serum.
We take reasonable care to ensure that product descriptions, photographs, ingredients and other information displayed on our website are accurate.
Packaging and product appearance may occasionally vary slightly from the images displayed without affecting the essential characteristics of the product.
Cosmetic results vary between individuals. Any results, timelines, before-and-after images or customer experiences displayed on our website should not be interpreted as a guarantee that every customer will achieve identical results.
2. Prices
All prices on our Australian store are displayed in Australian Dollars (AUD) unless otherwise stated.
The total price of your order will be displayed before you confirm your purchase.
Standard shipping within Australia is free.
There are no additional customs duties or import charges payable by the customer upon delivery for orders placed through our Australian store.
We reserve the right to change our prices at any time. Price changes will not affect orders already confirmed.
If an obvious pricing or technical error occurs, we reserve the right to correct it where permitted by applicable law. If payment has already been taken for an order we cannot fulfil, the applicable amount will be refunded.
3. Promotions and Bundle Offers
We may offer promotional prices, discounts, multi-buy offers, free products or bundles such as Buy 1 + 1 FREE or Buy 2 + 2 FREE.
The conditions applicable to each promotion will be displayed on the website at the time of purchase.
Unless otherwise stated, promotions cannot be combined with other promotional codes or offers.
Products supplied free of charge as part of a bundle or promotion form part of the overall promotional offer and may be subject to the return and refund conditions applicable to that offer.
4. Orders
To place an order, select the products you wish to purchase and complete the checkout process.
Before confirming your order, you are responsible for checking the products, quantities, delivery address and payment information provided.
Once your order has been placed, you will receive an order confirmation using the contact information provided during checkout.
Receipt of an automated order confirmation does not prevent us from cancelling an order where there is a legitimate reason to do so.
We may refuse or cancel an order where reasonably necessary, including in cases of:
- suspected fraud or unauthorised payment;
- incorrect or incomplete customer information;
- product unavailability;
- an obvious pricing or technical error;
- abuse of a promotion or guarantee; or
- circumstances where fulfilling the order would violate applicable law.
If we cancel an order after payment has been collected, we will refund the amount applicable to the cancelled order.
5. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting your payment information, you confirm that you are authorised to use the selected payment method.
Orders may be subject to payment verification and fraud-prevention checks.
Your order will not be dispatched until the required payment has been successfully authorised.
6. Order Processing
Orders are typically processed and shipped within 24 to 48 hours after confirmation.
Processing times may occasionally be longer during weekends, public holidays, promotional periods or periods of exceptionally high demand.
Once your order has been dispatched, you will receive tracking information by email.
7. Delivery
We currently deliver exclusively to Australia.
Our estimated delivery timeframe is:
5–9 business days after dispatch.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.
Please ensure that your shipping address is complete and accurate before submitting your order.
If an incorrect or incomplete address provided by the customer results in a package being returned or requiring reshipment, additional shipping costs may apply.
Nothing in this section limits your rights where goods are not supplied within an agreed or otherwise reasonable period under applicable law.
8. Lost or Missing Orders
If your order does not arrive within a reasonable period after the estimated delivery date, please contact us at hey@hayuna-cosmetics.com.
We will investigate the shipment with the carrier.
If tracking shows your package as delivered but you cannot locate it, please contact us so that we can open an investigation with the carrier.
We will assess each situation based on the available tracking information and the outcome of the carrier investigation, without limiting any rights available to you under applicable consumer law.
9. 14-Day Returns
In addition to your statutory consumer rights, HAYUNA offers a 14-day change-of-mind return policy.
You may request a return within 14 days of receiving your order.
For a change-of-mind return, products must be:
- unopened;
- unused; and
- in their original packaging.
To request a return, contact hey@hayuna-cosmetics.com before sending any products back.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Products sent back without first requesting a return may not be accepted under our voluntary return policy.
These conditions apply only to voluntary change-of-mind returns and do not limit your rights in relation to faulty, defective, unsafe or incorrectly supplied products under the Australian Consumer Law. The ACCC specifically distinguishes change-of-mind policies from mandatory consumer-guarantee remedies.
10. 90-Day Money-Back Guarantee
HAYUNA Eyelash Growth Serum is covered by our voluntary 90-Day Money-Back Guarantee.
You may try the product and contact us within 90 days of delivery if you are not satisfied with your experience.
For orders containing multiple serums, one serum may be opened and used as part of the trial.
Any additional serums included in the order must remain unopened and unused to qualify for a refund under the 90-Day Money-Back Guarantee.
We may require any unopened products to be returned before processing the refund.
To make a claim, contact:
Please include your order details so that we can locate your purchase and process your request.
Return shipping costs associated solely with our voluntary 90-Day Money-Back Guarantee are the responsibility of the customer unless otherwise required by applicable law.
Our 90-Day Money-Back Guarantee is an additional voluntary benefit and does not replace or restrict your statutory consumer rights.
11. Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives.
If you receive a product that is damaged, defective, incorrect or otherwise does not comply with applicable consumer guarantees, contact us at hey@hayuna-cosmetics.com.
We may request reasonable information or photographs to help us assess the issue.
Your rights concerning faulty products are separate from our 14-day change-of-mind return policy and our voluntary 90-Day Money-Back Guarantee.
Under the ACL, products must meet consumer guarantees including acceptable quality, safety, fitness for purpose and conformity with their description. Depending on the circumstances, remedies can include repair, replacement, refund and compensation for reasonably foreseeable loss.
12. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Cette formulation est celle que l'ACCC indique comme texte obligatoire pour une warranty against defects portant sur des biens. Je la conserverais exactement telle quelle dans tes conditions liées à la garantie.
Your rights under the Australian Consumer Law may continue beyond the duration of our 14-day return policy or 90-Day Money-Back Guarantee.
Nothing in these Conditions of Sale excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
13. Refunds
Where a refund has been approved, it will be issued to the original payment method.
We aim to process approved refunds within 10 business days.
Your bank, card issuer or payment provider may require additional time to make the funds available to you.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact hey@hayuna-cosmetics.com.
14. Product Use
HAYUNA products must be used in accordance with the instructions provided on the product, packaging or website.
Avoid using the product in a manner inconsistent with those instructions.
If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.
HAYUNA cosmetic products and information provided on our website are not intended to diagnose, treat, cure or prevent medical conditions.
15. Customer Responsibilities
You are responsible for providing accurate information when placing your order, including your name, email address, delivery address and payment details.
You should follow the product's instructions for use and take reasonable care of products in your possession when requesting a return.
Nothing in this section reduces your statutory consumer rights.
16. Liability
Nothing in these Conditions of Sale excludes or limits any liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited.
To the extent permitted by law, we are not responsible for loss resulting from circumstances unrelated to a breach by us or which was not reasonably foreseeable.
17. Applicable Law
HAYUNA is operated by ECOM VISION, a company established in France.
These Conditions of Sale are governed by applicable law.
Where we supply products directly to consumers in Australia, nothing in these Conditions is intended to deprive those consumers of mandatory rights or remedies available under the Australian Consumer Law.
18. Changes to These Conditions
We may update these Conditions of Sale from time to time to reflect changes to our products, services, policies or legal obligations.
The conditions applicable to an order will generally be those in effect when the order was placed, unless otherwise required by law.
19. Contact
For questions regarding an order, payment, delivery, return or refund, contact:
HAYUNA
Operated by ECOM VISION
997 Rue des Bouisses, Résidence Marie Louise
34070 Montpellier
France
Email: hey@hayuna-cosmetics.com
Customer support is available Monday to Saturday, 8 AM to 10 PM, and we aim to respond within 24 hours.
Last updated: 20 September 2026